Privacy Policy

1. Introduction & Scope

Welcome to VayroHub Marketplace (“VayroHub”, “we”, “us”, or “our”), operating in the Republic of Ghana. We are committed to safeguarding the privacy and personal data of our users, buyers, and sellers in accordance with the Data Protection Act, 2012 (Act 843) of Ghana.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website (https://vayrohub.store), access our mobile web applications, or interact with our marketplace services.

2. Information We Collect

We collect information to provide, personalize, and secure our classifieds platform:

• Account & Profile Information: When you register as a buyer or seller, we collect your full name, email address, phone number (used for WhatsApp and SMS verification), business name, and profile picture.
• Listing Data: Titles, descriptions, images, prices in Ghana Cedis (GH₵), item conditions, and geographic location tags (e.g. Greater Accra, Ashanti, Western).
• Communications: Messages and inquiries sent through our in-app messaging system or direct contact links.
• Technical & Device Data: IP address, browser user-agent, device type, operating system, and session cookies for authentication.

3. How We Use Your Information

We process your personal data for the following lawful business purposes:

• Facilitating the publication and discovery of classified ads across Ghana.
• Enabling direct buyer-to-seller communication via phone calls and WhatsApp.
• Verifying seller authenticity and maintaining marketplace trust and security.
• Detecting and preventing fraudulent activities, scams, and duplicate or unauthorized listings.
• Improving website performance, search filtering, and user experience.

4. Information Sharing & Disclosure

VayroHub does not sell or rent your personal data to third parties. We only share information under the following strict conditions:

• Public Listing Information: Your registered seller name, phone number, and location are displayed on your published ads so interested Ghanaian buyers can reach you.
• Legal & Regulatory Compliance: When required by Ghanaian law, court order, or law enforcement authorities (such as the Ghana Police Service).
• Safety & Fraud Prevention: To investigate policy violations or suspected criminal conduct.

5. Data Security & Retention

We implement industry-standard SSL/TLS encryption, firewall protection, and access controls to secure your data. We retain your account data for as long as your account remains active or as required by law.

6. Your Data Rights & Contact

Under Act 843, you have the right to access, rectify, or request the deletion of your personal data stored on VayroHub. To exercise these rights or make privacy inquiries, contact our Data Protection Officer at: support@vayrohub.store.